Please note that we are a manufacturing workshop. When it comes to load support kits and bags, we strive to keep our bestsellers on the shelf ready for same or next day dispatch whereas front struts and front and rear lowering kits are always made to order. Air management parts (controller, compressor, tank) are usually in stock or can be obtained within a few days.
Given how much the pace of life has accelerated in the last few years and the rising customer expectations, we dispatch as fast as we can but we’re not Amazon and can’t guarantee a next day delivery. Small items are dispatched with Royal Mail on either 24 or 48 hour service and larger items are shipped with UPS who usually deliver within 1-2 working days. Sometimes we use Parcelforce and, again, select a fast service.
We don’t do drop shipping. When you place an order with us, you get the parts from us. We don’t outsource storage, packaging and shipping to a third party, and we certainly don’t throw together low-quality parts from random sources. We care about quality and safety and only supply parts we would use on our own vehicles.
Manufacturing times vary and we discuss this with our customers before they place an order. Some kits take dozens of hours to make, others take hundreds. Some kits are so complex we quote 16-26 weeks. Lead times are given in good faith and are not guaranteed – in a manufacturing environment, tasks can and do overrun. This is something that is hard to explain as our customers only see the end product and not the dozens of steps and parts that go into making them. We have considered creating “behind the scenes” content for our social media to better explain the work and skills that go into making our products but a generic video wouldn’t show much and a detailed one would a) be too dangerous to film given the steps involved and b) give away too much information about our designs.
To sum this up, our products take time to make but they’re worth the wait: we build products that are built to last and genuinely solve the various problems our customers encounter with their standard suspension.