Privacy and Cookies Policy
Last updated: 21/7/2026
Airide Limited ("AirRide", "we", "us", "our") operates airride.co.uk. This policy explains what personal data we collect, why, and how we use cookies on this site.
Who we are
Airide Limited , Unit 19A, St.Marys Works, Off Duke Street, Norwich, NR3 1QA. Company Registration: 12175563
Email: enquiries@airride.uk Phone: 0800 772 0315
Information we collect
When you place an order, we collect the information needed to process it: name, delivery and billing address, email address, phone number, and order details. Payment is processed by Square; we do not store your full card details ourselves.
When you contact us by phone, email, or contact form, we keep a record of that correspondence to respond to your enquiry and for our records.
When you browse the site, we automatically collect some technical information (see Cookies, below).
How we use your information
We use your information to:
- Process and fulfil your orders, including passing necessary details to our payment processor (Square) and delivery couriers
- Respond to enquiries and provide customer support
- Send you service-related communications about your order
- Understand how our site is used, so we can improve it
- Where you've consented, for marketing and advertising purposes
We do not sell your personal data to third parties.
Who we share information with
- Square — to process payments
- Delivery couriers — to deliver your order
- Where required by law, to relevant authorities
Cookies
Cookies are small text files stored on your device. We use the following categories:
Strictly necessary (always active — the site cannot function without these)
- Shopping cart and checkout session cookies (WooCommerce)
- Login session cookies, if you have an account
- A cookie recording your cookie consent choice itself
Analytics (only active if you consent)
- Cookies that help us understand how visitors use the site, so we can identify and fix problems and improve the experience
- May include Google Analytics cookies and/or our own self-hosted, privacy-focused analytics, which does not send any data to third parties
Marketing (only active if you consent)
- Cookies used for advertising and to measure the effectiveness of our advertising, including from Google and Meta (Facebook)
You can change your cookie preferences at any time by [clearing your cookie consent choice / using the cookie settings link — add detail once a "manage preferences" link is available on-site].
Your rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Have inaccurate data corrected
- Have your data deleted, in certain circumstances
- Object to or restrict certain processing
- Data portability, in certain circumstances
- Withdraw consent for marketing/analytics cookies at any time
To exercise any of these rights, contact us at enquiries@airride.uk.
If you're unhappy with how we've handled your data, you also have the right to complain to the Information Commissioner's Office (ico.org.uk).
How long we keep your data
We keep order and customer records for as long as necessary to fulfil legal, accounting, and tax obligations (typically 6 years for financial records). Marketing/analytics data linked to cookie consent is retained for no longer than 6 months].
Children
Our site is not directed at children, and we do not knowingly collect data from children.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top shows when it was last revised.
Contact us
If you have questions about this policy or how we handle your data, contact us at enquiries@airride.uk or 0800 772 0315.